OSS Academy® | Online Law Enforcement, Corrections, & Telecommunications Training

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COM 01.02 Receipt for Policies & Procedures Manual

~OSS Communications Center Policy & Procedures Manual

COM 00.00 Letter from Agency Head Sample

COM 00.00 Table of Contents

COM 01.01 Glossary of Terms

COM 01.03 How to Use This Manual

COM 01.04 Mission Statement

COM 01.05 Objective Statements

COM 01.06 Orders & Instructions

COM 01.07 Request for Review or Comment

COM 01.08 Suggestion Form

COM 01.09 General Orders

COM 02.01 Policy & Procedure Management System

COM 02.02 Staffing Analysis

COM 02.03 Management Philosophy & Goal(s)

COM 02.04 Certifications - State, Federal & Other

COM 02.05 Organizations - Local, State & National

COM 02.06 Critical Incident Reporting

COM 02.07 Internal Communications

COM 02.08 Civil Litigation

COM 02.09 Employee Selection & Placement

COM 02.10 Quality Assurance

COM 02.11 Canons of Ethics for Communicators

COM 02.12 Professional Conduct

COM 02.13 Abuse of Position

COM 02.14 Corruption Prevention

COM 02.15 Racial & Bias Profiling

COM 02.16 FCC Regulations

COM 02.17 Shared Information Systems

COM 02.18 24-Hour Emergency Call Support (9-1-1)

COM 03.01 Rules of Conduct

COM 03.02 Workplace Harassment

COM 03.03 Drug-Free Workplace Program

COM 03.04 Training & Proficiency Testing

COM 03.05 Discipline & Accountability

COM 03.06 Insubordination

COM 03.07 Internal Compliance Enforcement [ICE]

COM 03.08 Media Relations

COM 03.09 Uniforms & Attire

COM 03.10 Work or Shift Trade

COM 03.11 Employee Related Records

COM 04.01 Evacuation & Severe Weather

COM 04.02 Critical Incident Planning

COM 04.03 Electronic Media Security

COM 04.04 For Official Use Only

COM 04.05 Back-up Systems

COM 05.01 Communicator Role & Responsibilities

COM 05.02 Telephone Procedures

COM 05.03 Phone System Special Features

COM 05.04 Canceling Response Calls

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