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COM 01.02 Receipt for Policies & Procedures Manual
~OSS Communications Center Policy & Procedures Manual
COM 00.00 Letter from Agency Head Sample
COM 00.00 Table of Contents
COM 01.01 Glossary of Terms
COM 01.03 How to Use This Manual
COM 01.04 Mission Statement
COM 01.05 Objective Statements
COM 01.06 Orders & Instructions
COM 01.07 Request for Review or Comment
COM 01.08 Suggestion Form
COM 01.09 General Orders
COM 02.01 Policy & Procedure Management System
COM 02.02 Staffing Analysis
COM 02.03 Management Philosophy & Goal(s)
COM 02.04 Certifications - State, Federal & Other
COM 02.05 Organizations - Local, State & National
COM 02.06 Critical Incident Reporting
COM 02.07 Internal Communications
COM 02.08 Civil Litigation
COM 02.09 Employee Selection & Placement
COM 02.10 Quality Assurance
COM 02.11 Canons of Ethics for Communicators
COM 02.12 Professional Conduct
COM 02.13 Abuse of Position
COM 02.14 Corruption Prevention
COM 02.15 Racial & Bias Profiling
COM 02.16 FCC Regulations
COM 02.17 Shared Information Systems
COM 02.18 24-Hour Emergency Call Support (9-1-1)
COM 03.01 Rules of Conduct
COM 03.02 Workplace Harassment
COM 03.03 Drug-Free Workplace Program
COM 03.04 Training & Proficiency Testing
COM 03.05 Discipline & Accountability
COM 03.06 Insubordination
COM 03.07 Internal Compliance Enforcement [ICE]
COM 03.08 Media Relations
COM 03.09 Uniforms & Attire
COM 03.10 Work or Shift Trade
COM 03.11 Employee Related Records
COM 04.01 Evacuation & Severe Weather
COM 04.02 Critical Incident Planning
COM 04.03 Electronic Media Security
COM 04.04 For Official Use Only
COM 04.05 Back-up Systems
COM 05.01 Communicator Role & Responsibilities
COM 05.02 Telephone Procedures
COM 05.03 Phone System Special Features
COM 05.04 Canceling Response Calls
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124.45.17199.0: JPR-OH-WEB04