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Frequently Asked Questions (FAQs)
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Policy & Procedures Catalog
Communications Policy & Procedures
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0. Introductory Documents
1. Introduction
2. Standards, Ethics, & Management
3. Personnel
4. Safety & Security of the Center
5. Call Management
6. Action Guide
Jail Policy & Procedures
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0. Introductory Documents
1. Introduction
2. Management & Administration
3. Personnel
4. Inmate Admission, Classification, & Release
5. Security
6. Inmate Discipline & Criminal Activity
7. Emergency Plans
8. Response to Resistance
9. Hygiene
10. Food Service
11. Medical Services
12. Inmate Programs, Rights, & Privileges
13. Physical Plant
Law Enforcement Policy & Procedures
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0. Introductory Documents
1. Introduction
2. Mission & Objectives
3. Ethics, Standards, & Quality
4. Personnel Performance
5. Operations
6. Use of Force
7. Civil & Emergency Response
8. Investigations
9. Lockup
New Courses & Coupons Sign Up
LMS Staff Management Form
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Frequently Asked Questions (FAQs)
FAQ
What is the OSS Academy® Refund Policy?
Return to Frequently Asked Questions
OSS Academy® works hard to produce the highest quality courses.
If you purchased a course
and did not access the course content
, we will provide a full refund within thirty (30) days of purchase.
On the other hand, if you purchased a course
and accessed the course content (but did not enter the final exam)
, you may request an exchange for another course of like value up to fifteen (15) days from date of purchase.
In either situation, OSS Academy® is happy to transfer the course to another client.
To make a request,
Contact Us
and provide:
• Order Number
• State ID Number
• First and Last Name
• Phone Number
• Email Address
• Course Name
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