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Veelgestelde vragen (FAQ's)

FAQ Categorie

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Can I have my old transcript transferred?

mei 22, 2016

Course Timers

mei 29, 2016

Do you capture the time learners spend in a course?

mei 29, 2016

How do I reset my password or change my email address?

mei 18, 2016

I am having difficulties accessing the final exam!

jun 01, 2016

What does OSS stand for?

mei 18, 2016

OSS Academy® Accreditations

Accreditations

mei 18, 2016

What accommodations or assistance do you provide for persons with disabilities?

Accreditations

mei 18, 2016

What are the course completion requirements?

Accreditations

mei 18, 2016

What is your Grievance Policy?

Accreditations

mei 18, 2016

Why do the course packages show an overall score of zero, despite the individual parts showing passing scores? Is this normal?

Transcript

jul 12, 2016

Can I pre-select a group of specific courses for my agency?

Agency Services & Multiple Purchases

mei 18, 2016

Does OSS Academy® offer Agency Accounts?

Agency Services & Multiple Purchases

mei 18, 2016

How do I purchase courses for multiple users?

Agency Services & Multiple Purchases

mei 18, 2016

How do I access and print my certificates of completion?

Certificates

mei 18, 2016

Do I have to take a course all in one sitting or can I take the course when I have time?

Course Design & Familiarization

mei 18, 2016

Do you capture the time learners spend in a course?

Course Design & Familiarization

mei 18, 2016

How do I get back to my courses after I logout?

Course Design & Familiarization

mei 18, 2016

How long do I have to complete a course once purchased?

Course Design & Familiarization

jun 17, 2016

I am having difficulties accessing the final exam!

Course Design & Familiarization

jun 01, 2016

If I fail all three (3) final exam attempts, do I have to repurchase the course?

Course Design & Familiarization

mei 18, 2016

Purchased a course and Alabama (AL) was the state selected during checkout (not my home state). Will this selection affect the payment of my course or reporting of credits?

Financial

jul 25, 2016

What is the OSS Academy® Refund Policy?

Financial

mei 03, 2016

What type of payment will OSS Academy® accept?

Financial

jun 16, 2016

Does OSS Academy provide the Texas Commission on Law Enforcement [TCOLE] Basic Peace Officer or Basic Jailer Certification courses in an online training course format?

TCOLE Specific

mei 18, 2016

How do I input my TCOLE PID number into the training system?

TCOLE Specific

apr 29, 2016

I am a former Texas Peace Officer (reactivating my license), a licensed police officer in another state, the military, or federal service. Do you offer a course to allow me to become a Texas Peace Officer?

TCOLE Specific

mei 18, 2016

When do you report my TCOLE hours for credit?

TCOLE Specific

mei 18, 2016

Can I have my old transcript transferred?

Technical

mei 22, 2016

Course Timers

Technical

mei 29, 2016

Do you capture the time learners spend in a course?

Technical

jun 17, 2016

I am having difficulties accessing the final exam!

Technical

jun 01, 2016

I am in Google Chrome but cannot see all of the content?

Technical

aug 21, 2018

I do not hear any sound in my course?

Technical

mei 18, 2016

Should internet cookies be turned off?

Technical

aug 27, 2015

What browser version do I need to use?

Technical

aug 27, 2015

What is a pop-up blocker and why must I disable it at OSS Academy®?

Technical

aug 27, 2015

What requirements do I need on my computer to take your courses?

Technical

mei 18, 2016